FAQ

New Pharmacy Ventures LLC, Gilbert, AZ 85234

Men's Health is for adults over the age of 18, who experience erectile dysfunction or premature ejaculation and have chosen to receive treatment safely from the comfort of their home.

Yes, this medication is very strong and requires a prescription from a doctor. However, our doctors can prescribe the product through our telemedicine platform once you complete the online questionnaire. If you wish to use your own supplier, please contact us at 480-681-6491 or fax your prescription to 480-624-8134.

Yes, if you choose the Hombres Health Partner Pharmacy Network, we will ship your medications directly to your home in discreet packaging, free of charge. We also offer customer service 365 days a year, however, you can always use your preferred pharmacy.

In order to prescribe medications, a doctor must be licensed in the state in which the patient is located. Hombres Health is only available in states where doctors on our platform are licensed. But we are expanding rapidly. We ship to these states: Alaska (AK), Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Florida (FL), Hawaii (HI), Illinois (IL), Iowa (IA), Kansas (KS), Kentucky (KY), Massachusetts (MA), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), New Jersey (NJ), New Mexico (NM), New York (NY), North Dakota (ND), Ohio (OH), Oregon (OR), Pennsylvania (PA), Rhode Island (RI South), Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY), If we are not available in your state, please email hello@men.health and we will put you first on our to-do list!

All doctors on the Hombres Health platform are licensed physicians in the U.S. Each doctor undergoes a thorough background check and credential verification. By messaging or speaking with a Hombres Health doctor, you will be able to view his resume, medical license, and credentials at any time. You just need to click on the doctor's name.

We take the privacy and security of your information very seriously. We have designed the Hombres Health platform to comply with all privacy laws and policies, as well as integrating strict security protocols to protect your information on our servers. Please read our Privacy Policies for more information.

If your order was lost in transit, we can reship it to the same address. Please follow these steps to find out why your order has not been received:

1. To track your order, please click on the link in our email. There may be a delay in the delivery of your order.
2. Please confirm that your shipping address is correct. If not, please contact us by sending an email to hello@men.health so that we can update your account information.
3. If the above does not apply to you, please contact us by emailing hello@men.health , and we will be happy to help you track or reship your order.

Our shipments are made on a monthly basis.

To update your plan or pause/cancel any order, please log in to your Hombres Health portal or email us at hello@hombres.health

There is no extra cost.

Our shipments are made on a monthly basis.

To update your plan, pause or cancel any order, please log in to your Hombres Health portal or email us at hello@hombres.health

Unfortunately, we do not accept returns, all sales are final. However, if you feel that we have made a mistake in filling your prescription, please contact us by sending an email to hello@hombres.health

Men's Health offers the following monthly subscription levels.

Roca - $49/month - 1 month supply of medication for men who have sex 4 times a month on average

Wood - $59/month - 1 month supply of medication for men who have sex 6 times a month on average

Titanium - $99/month - 1 month supply of medication for men who have sex 10 times or more per month on average

Payment for medications will only be made once the doctor has approved a personalized treatment plan.

Once you have created your account, you can log in to My Men's Health to check your plan information and shipping frequency.

Once the order is shipped, you will receive an email with the link to track your shipment. All orders are sent by air with a maximum delivery time of 2 business days to ensure that the medication is received as soon as possible.

Orders are only processed on business days; orders placed after 5:00 pm will be processed on the next business day.

For the convenience of our customers, it is not necessary for you to personally receive your order.

Yes, online consultations are safe and effective, as long as patients answer questions honestly, accurately and completely. Hombres Health doctors are only effective when they have complete and accurate information about your case in the online consultation area.

Yes, Hombres Health has been created with telemedicine technology that allows doctors to practice their profession and care for their patients remotely. Every doctor you interact with on this platform is licensed to prescribe medications and treat patients in the state where you live and is in compliance with U.S. medical laws. If you have any comments or complaints regarding a doctor on the Hombres Health platform, please send us an email to hola@hombres.health

Before we can send your prescription, we need to see if you qualify for it. Simply fill out our medical form. The doctor will complete the review of your medical history within 24 hours.

If you have waited longer than indicated, please send an email to hello@hombres.health so we can take care of your matter.

Hombres Health is a supplement to, and not a replacement for, your primary care physician (PCP). It is important that you keep your PCP or any other physicians responsible for your health up to date regarding this treatment. You can log in to your account and send us a message at any time to share your medical information with your PCP or any other physician.

In case of an emergency, please call 911 immediately.